Withdrawal, Cancellation and Refunds
Version 2 November 2026 — review draft v2
1. Different requests
Stopping renewal ends future billing through Manage subscription. A statutory withdrawal notice is different from stopping renewal. A refund request asks us to assess a payment issue and is not itself an approved refund. Neither a request nor its receipt acknowledgement automatically removes acquired rights.
2. Consumer withdrawal
Where the statutory right applies, a consumer generally has 14 days from making a service or electronically supplied digital-content contract to notify withdrawal. Exceptions, the information given and the nature of the supply matter. The former general seven-day request limit does not apply to statutory withdrawal or defect remedies. You may submit a notice even if you dispute an exception or deadline.
3. Immediate digital content and services
For the applicable digital-content exception, express prior consent to immediate supply and acknowledgement of the loss of the withdrawal right must be given and confirmed appropriately. This is separate from accepting general terms. A continuing service does not lose its withdrawal right merely on starting; any lawful proportionate charge or fully performed-service exception is assessed separately.
4. How to notify
Use Withdraw from a contract, review the details and select Confirm withdrawal. Provide your name, a contract/order reference and a confirmation email address. We acknowledge the notice with its date and time on a durable medium. You may also send a free-form notice to hello@signalab.app or use the model form on this page. No reason is required for statutory withdrawal.
5. Defects and repayment
Contact us if content is defective, inaccessible or undelivered. Applicable remedies may include correction, price reduction, termination or compensation. They are not limited to seven days or dependent on discretionary goodwill. Any refund decision and timing follow the applicable statutory obligations or the agreed voluntary resolution.
6. Full refunds and scope
When the whole acquisition or contract is ended by an approved voluntary refund, statutory withdrawal, termination for a defect or another accepted ground, and its payment is fully refunded, rights funded solely by that acquisition end. Stop using and sharing the affected audio, SFX and prompt packs and delete their saved source files and prompt packs. A request or payment-provider event alone does not end rights: we verify the financial outcome and record the internal legal decision. Partial refunds or price reductions do not automatically end all rights; their scope is decided and recorded separately. A refund solely for an unused future subscription period ends future access and deliveries for that period, preserving rights funded by other non-refunded payments. Ordinary expiry without a refund preserves acquired rights. Historical decisions are retained; errors are corrected by a new recorded decision. Mandatory consumer protections and any consequences for previously completed client work are assessed under applicable law.
7. Businesses and bespoke work
Consumer status depends on the purpose and circumstances of the purchase, not on choosing the Business plan. Business transactions and separately agreed custom music are assessed under their applicable agreements and rules. Contact hello@signalab.app for a written resolution.
8. Company and contact details
Signalab is provided by Visio Creative Oy, Finnish Business ID 3191284-6, registered in the Finnish Trade Register. Geographic and complaints address: Keskuskatu 12, 60100 Seinäjoki, Finland. Phone +358 44 077 7153 (standard local/mobile network charges apply); email hello@signalab.app.
9. Complaints and consumer disputes
Send complaints first to Visio Creative Oy at the address above or hello@signalab.app. If a consumer dispute remains unresolved, first contact Finnish Consumer Advisory Services: https://www.kkv.fi/kuluttaja-asiat/kuluttajaneuvonta/. You may then refer the dispute to the Finnish Consumer Disputes Board (Kuluttajariitalautakunta): https://www.kuluttajariita.fi/.
Seller and contact details
Visio Creative Oy · Finnish Business ID 3191284-6 · Finnish Trade Register
Geographic and complaints address: Keskuskatu 12, 60100 Seinäjoki, Finland
044 077 7153 (standard local/mobile network charges) · hello@signalab.app
If your complaint remains unresolved, first contact Finnish Consumer Advisory Services. You may then refer a consumer dispute to the Finnish Consumer Disputes Board.
